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For more than 30 years, Dr. Karl Albrecht has been one of the business world's foremost authorities on management, service and creativity. Known as a consultant to the Fortune 500, plus all types of organizations worldwide, he's a keynote speaker, futurist, trainer and the author of more than 25 books on various aspects of business performance.
Albrecht has been credited with launching the "Service Revolution" in the U.S., which has now spread worldwide. His book "Service America!: Doing Business In the New Economy" has sold a half-million copies and is published in seven languages. From that and his 2 follow-up books, "Service Within: Solving the Middle Management Leadership Crisis" and "The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business", he is the most widely quoted authority on the management of services businesses. Albrecht's other titles include: "The Northbound Train" and "Corporate Radar" which cover strategy, leadership and organizational excellence, "Brain Power" which centers on improving mental capabilities and creative thinking, "Mindex" and "Added Value Negotiating". There are other products in the Albrecht catalog such as motivational posters, practical software tools for implementing total quality, assessment instruments and profiles, as well as videos, one of which features the late, great actor John Houseman. The Karl Albrecht International customer list is a veritable "who's who" of executives, managers and organizations that want he very best. This is the perfect new file for a wide variety of business, seminar and training mailers. |
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